Terms & Conditions

These are our terms, updated on the 30th of June 2022, please read them before continuing to use the site.

This website is operated by T. ELEMENT Limited. Registered in United Kingdom No.

4 Fresco House, 162 Southampton Way, London SE5 7FR, UK

VAT No. GB113302869

The ‘site’ refers to goodelement.co.uk

By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions including those set out in our Buying Guide and Privacy Policy and any additional terms and conditions and policies we refer to or link to. These terms apply to all users of the site, please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not use the website.

GooD ELEMENT Products & Service

All products viewed online are sold subject to written and photographic description. We aim to make these as accurate as possible but please understand that human error may occur, or visuals may alter slightly based on screen settings. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the produce from sale or cancel orders without prior notice. From time to time we may change the design and specification of our products, and product descriptions and prices are subject to change without notice. We may also withdraw products from sale without notice.

Occasionally the site may be offline due to technical error or for maintenance.

Refusal of Transaction

We reserve the right to refuse any order or refuse service to anyone, for any reason at any time. In the event that we make a change to or cancel an order we will attempt to contact you with the information you have provided. In using our site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk. 

Links

Links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for their content or liable for any harm or damages related to the purchase or use of anything you may buy from them. Please refer to their own privacy practices and security measures. We are also not responsible for the privacy practices of other sites.

Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy and GDPR legislation.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We do not share your personal information with any third parties. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We send one marketing email a month, and for this we us Mailchimp. We will only add you to our mailing list if you sign up for it. You can unsubscribe from this list at any time.

You can read more about Mailchimp’s terms of service right here. (https://mailchimp.com/legal/privacy/)

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 30 June 2022.

Shopify

Our store is hosted on Shopify Inc. This is an online e-commerce platform allowing us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall and adhere to GDPR legislation. You can read their terms of service here. https://www.shopify.com/legal

Payment

When you use a direct payment gateway to complete your purchase, Shopify stores your credit card data. Payments on our site are processed using Stripe a secure and trusted online payment gateway. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service and Privacy Statement.

Security

GooD ELEMENT will never disclose your personal information to third party. We employ sensible precaution and practices to ensure it is not inappropriately used, accessed or disclosed.

However, we cannot guarantee the security of any data you disclose on-line.

In using our site you accept the inherent security risks of providing information over the internet and will not hold us responsible for any breach of security, unless this is due to our negligence.

Shopify runs an integral fraud detection system. Any ordered received which scores high as possibly fraudulent will be cancelled and the card refunded. The customer in question will be notified. 

Cookies

We use cookies to improve your experience of our site. A cookie is a small file that is downloaded onto your computer when you visit a website.  They are designed to improve your experience on our website and it won’t harm your computer. We, through Shopify, use cookies in this way.

Here is a list of cookies, provided by Shopify, that we use:

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Copyright

This site and our work and products within it are copyright of GooD ELEMENT. No part of the site or its content may be reproduced or distributed without our written permission.

Contact Us

If you have any questions about the above then please write to us on info@goodelement.co.uk or by snail mail to 4 Fresco House, 162 Southampton Way, London SE5 7FR UK