DELIVERY INFORMATION 

DISPATCH TIME

We process and dispatch all order within the same day (for all order received before 10am UK time) to 1 working day.

 

 

DELIVERY TIME

(UK)

Free UK standard shipping (2-4 working days) - on all orders 

UK express shipping (24 hrs tracked service) - cost will be calculated at check out

*We use Royal Mail 48 tracked for all standard UK deliveries and Royal Mail 24 tracked for all Express deliveries

 

International shipment (We ship to most countries in EU and USA)

All EU orders standard shipping (4-7 working days) - depend on the country

*All shipped using Royal Mail International tracked

US orders standard shipping (5-8 working days)

*All shipped using USPS partner

**All non-uk orders are subject to import duty and VAT on arrival (the tariffs are set by your government

Shipping costs are calculated at check out.

 

If you have any specific queries or requests on shipment, please email us:

info@goodelement.co.uk

 

RETURN INFORMATION

 

1) Unwanted Object

We hope you are happy with what you received, but if for any reasons you are not, we do accept return within 20 days of receiving the goods (tracking marked as delivered)

Provided they are in a good, saleable condition and in its original packaging, otherwise items will not be refunded.

Please ensure items being returned are packed well: Items returned that are damaged in transit are the responsibility of the customer and may not be refunded.

We recommend using track service to ensure the return goods get to us safely

Upon receiving the goods (in the acceptable condition mentioned above) we will process the refund in the total amount (include the initial postage fee) within 1 working day.

*Buyers are responsible for the return postage cost

For partial order return, postage cost refund will be calculated pro rata.

 

2) How To

Please let us know about your return, including order number and the item you wish to return at info@goodelement.co.uk

Pack your item and post it to:

T.ELEMENT LIMITED

#order number

4 Fresco house

162 Southampton way

SE5 7FR London

UK

 

3) Damaged/ Faulty Object

If you have received damaged or faulty items, please contact us via email:

info@goodelement.co.uk

With the below information:

- order number

- product name

- brief damage/faulty detail + image

We will reply within the same day with a solution.

*All damage/faulty return cost (once approved) will be covered by us