Delivery & Returns
DELIVERY INFORMATION
DISPATCH TIME
We process and dispatch all order within 1 working day.
CHRISTMAS DELIVERY LAST ORDER DATE
UK (standard) – order by Friday 20th December
**Order placed before 10am on Friday 20th December
UK (special next day delivery guaranteed) – order by Monday 23rd December
**Order placed before 10am on Monday 23rd December
EU (standard) – order by Friday 13th December
**Order placed before 10am on Friday 13th December
USA (standard) – order by Friday 13th December
**Order placed before 10am on Friday 13th December
DELIVERY TIME
UK
Free UK standard shipping (2 working days - Royal Mail 48 tracked) - on all orders
UK 1 day shipping (1 working day - Royal Mail 24 tracked) - cost will be calculated at check out
UK express shipping (Next day delivery guaranteed) - cost will be calculated at check out
International shipment (We ship to most countries in EU and USA)
All EU orders standard shipping (4-6 working days) - depend on the country
*All shipped using Royal Mail International tracked
US orders standard shipping (5-8 working days)
*All shipped using Royal Mail International tracked
**All non-uk orders are subject to import duty and VAT on arrival (the tariffs are set by your government
Shipping costs are calculated at check out.
If you have any specific queries or requests on shipment, please email us:
info@goodelement.co.uk
RETURN INFORMATION
CHRISTMAS EXTENDED RETURN POLICY
All order purchased from 1st November 2024 can be returned (contact us by date) by 15th of January 2025
1) Unwanted Object
We hope you are happy with what you received, but if for any reasons you are not, we do accept return within 20 days of receiving the goods (tracking marked as delivered)
Provided they are in a good, saleable condition and in its original packaging, otherwise items will not be refunded.
Please ensure items being returned are packed well: Items returned that are damaged in transit are the responsibility of the customer and may not be refunded.
We recommend using track service to ensure the return goods get to us safely
Upon receiving the goods (in the acceptable condition mentioned above) we will process the refund in the total amount (include the initial postage fee) within 1 working day.
*Buyers are responsible for the return postage cost
For partial order return, postage cost refund will be calculated pro rata.
2) How To
Please let us know about your return, including order number and the item you wish to return at info@goodelement.co.uk
Pack your item and post it to:
SMALL BUSINESS FULFILMENT CENTER
(GooD ELEMENT)
#order number
Unit 33 Leafield Industrial Estate
Corsham, Wiltshire
SN13 9RS, UK
3) Damaged/ Faulty Object
If you have received damaged or faulty items, please contact us via email:
info@goodelement.co.uk
With the below information:
- order number
- product name
- brief damage/faulty detail + image
We will reply within the same day with a solution.
*All damage/faulty return cost (once approved) will be covered by us